Thank you for visiting Panache Hair Studio and Day Spa. We know you have a choice of spas, and appreciate your business. The following information is intended to make your visit as seamless and enjoyable as possible. Appointments - When making an appointment please have your credit card of gift card available; we will need the number to hold your reservation for any service over $50. This is a standard policy created as a courtesy to our clients and spa staff. Cancellations - A 24 hour notice is required for cancellations. Cancellations giving less than 24 hours notice will be charged 50% of total service price. Clients who fail to cancel will be charged for the entire cost of scheduled services. All service times are approximate and may vary per individual. Upon Arrival - Please arrive 15 minutes early. This will allow time to change if necessary, complete paperwork, relax and enjoy a beverage. Late arrivals will still finish at the scheduled time, while the normal treatment fee remains unchanged. Attire - Comfortable robes, slippers and lockers are available for all clients. You may wear your undergarments or bathing suit during a massage or body treatment. However, for optimal results we provide disposable garments and fully drape clients during services. Valuables - Please do not bring your valuables to the Spa. Many treatments require you to remove jewelry. We are not responsible for lost or stolen valuables. Spa Ambiance - For their safety, children without appointments are not allowed in treatment rooms, reception, or salon areas. Cell phones and pagers must be silenced during treatments and in relaxation areas. Gift Cards - Gift cards must be present at time of service and cannot be traced if lost. Gift cards are transferable to any party, but are non refundable. Payment Methods - Panache accepts cash and the following credit cards : Visa, MasterCard, and American Express. Personal checks are not accepted. Gratuity - Tipping is never expected, but always appreciated. Most guests follow the same guidelines used by service related businesses ( 10%-20% ). Please ask about group tipping protocol.
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