Panache Hair Studio & Day Spa Policies
When making an appointment please have your credit card or gift card available; we will need the number to hold your reservation for all services. This is a standard policy created as a courtesy to our clients and spa staff.
Please arrive 15 minutes early. This will allow time to change into a robe if necessary, complete paperwork, relax and enjoy a beverage. Late arrivals will still finish at the scheduled time, while the normal treatment fee remains unchanged.
Please do not bring your valuables to the Spa. Many treatments require you to remove jewelry. We are not responsible for lost or stolen valuables.
Tipping is never expected, but always appreciated. Most guests follow the same guidelines used by service related businesses: (10%-20%).
We offer services for children age 11 and above with parent consent. The parent or guardian must be present for the child's service. No unattended children under the age of 11 are allowed in service areas or lobby. Please make arrangements for child care during your service to prevent having to reschedule. Thank you for your understanding.
Comfortable robes, slippers and lockers are available for all clients. You may wear your undergarments or bathing suit during a massage or body treatment. However, for optimal results we provide disposable garments and fully drape clients during services.
A 24 hour notice is required for cancellations. Cancellations giving less than 24 hours notice will be charged 50% of total service price. Clients who fail to cancel will be charged for the entire cost of scheduled services. All service times are approximate and may vary per individual.
For their safety, children without appointments are not allowed in treatment rooms, reception, or salon areas. Cell phones and pagers must be silenced during treatments and in relaxation areas.
Panache accepts cash and the following credit cards: Visa, MasterCard, Discover and American Express. Personal checks are not accepted.
Gift cards must be present at time of service and cannot be traced if lost. Gift cards are transferable to any party, but are non-refundable.